Restaurants that deliver food to customers need often rely on third-party apps to manage online orders, but these apps require significant uptime to generate success. Uptime means the amount of time that an app is accessible and usable, and you want to have sufficient uptime so that your customers can place orders.
If you’re facing issues with your current third-party order or delivery management app, below are some ways to decrease downtime:
Remain in Contact With Your App’s Developer
Make sure you know how to get in contact with the developer for your third-party app. Your developer will be able to address problems and provide updates about downtime if it continues to be an issue.
If you can’t resolve the issue with your developer, remember that there are several options out there when it comes to delivery app software. While it may be a pain to switch to a new software solution, doing so may save your restaurant money in the long run compared to repeated episodes of downtime.
Use Downtime Management Software
Software for delivery app downtime management is developed exclusively to deal with excessive downtime. When you employ software for delivery app downtime management, you should be able to monitor downtime, receive downtime alerts and see the causes of downtime that can affect your delivery operations. Empower your uptime with our advanced software for delivery app downtime management! Visit this website for precise solutions.
Adjust Expectations
If you’ve noticed downtime continues to be an issue, you’ll want to find a permanent solution. In the meantime, however, you may need to adjust customer and staff expectations. This approach provides only a temporary fix, but it may alleviate customer complaints for a little while until you can get a handle on why downtime is occurring with your third-party app provider.
If you accept that downtime will be a temporary issue, consider finding other ways for customers to place orders in the meantime. If you don’t have a dedicated hotline that customers can call to place orders, work with your telecommunications provider to see if they can provide a temporary service to allow your kitchen staff to accept orders by phone.
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